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Can you help me decide what would look best for my lamp? Sure, just call us or drop us an e-mail and we'll discuss your project with you. J. Gregory prides itself on not only our years of experience in the lighting industry, but also on the emphasis that customers are our #1 priority. We can help choose the size, style and any color you might be thinking of. What is a linen hardback lamp shade? J. Gregory’s linen hardback lamp shades are hand made and wrapped with an oil based styrene backing that ensures its highest quality. You find most linen hardbacks on ceramic and metal lamps. What is a mushroom pleat lamp shade? J. Gregory’s mushroom pleat lamp shades are hand made and wrapped with an oil based styrene backing that ensures its highest quality. What is a harp? A harp is what holds the lamp shade on the lamp. What is a spider top? A spider top is a type of lamp shade fitter most seen on lamps that require harps. Clip on adapters can be used on spider top shades with lamps that do not have harps.To find out more: Lamp Shade Measuring Guide What is a uno drop? A uno drop is a type of lamp shade fitter most commonly seen on down bridge lamps and lamps that do not have harps. How do I care for my shades? A clean white dry cloth works well for a light dusting. J. Gregory shades are of the highest quality and should last for several years. Do not vacuum your lampshades because it could rip or tear the fabric. Does it matter the wattage of bulb I use? Every lamp has its own suggested wattage seen by a sticker on the socket. Generally you can go about 25 watts higher than the required wattage. How do I know if a shade is too big? It is a matter of preference, but the common standard is it is too big if it goes several inches below the on/off switch. Remember, a shade is meant to enhance a lamp, not to hide it! How do I know if a shade is too small? Again, it's preference, but if you can see too far above the on/off switch it is too small. How long does a custom shade take? Depending on what needs to be done, generally custom lamp shades will take about four to six weeks. How do I pay for my purchases? You can pay for your purchases with your Visa, MasterCard, American Express, and Discover credit card. J.Gregory Lamp & Shade Gallery Gift Cards are also accepted as payment. I received a Gift Card, how do I use it? To redeem online, shop our catalog and then proceed to checkout. Enter the Gift Card number at the Final Review page. You will also need to provide a credit card to complete your order. Your credit card will only be charged if the order total exceeds the amount on your Gift Card. What is your returns policy? Customer Satisfaction At J. Gregory, we stand behind the quality of our product and we make things right if you are not satisfied with your purchase. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below.If for any reason you are unsatisfied with a purchase, it can be returned within 5 days of the date you receive it. If after 5 days you can return the item for store credit. There will be absolutely no returns after 30 days of receiving it. Please make sure you are happy with your purchase immediately. To ensure that your return is processed accurately and promptly, please first call us at 1-866-283-7207. Our store hours are Monday through Friday, 10am to 6pm (EST) and Saturday 10am to 5pm (EST). We are closed on Sundays. You may also e-mail us info@jgregorygallery.com. Important: shipping charges are non-refundable. Why is there sales tax when I’m purchasing online? J. Gregory is required to collect sales tax on orders shipped to Massachusetts. I don't see my question listed here! Not to worry! Our lighting consultants are available by phone or e-mail to help you with you questions. Please call us at 1-866-283-7207. |
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